Delivery Time Scale:
We know once you’ve completed your purchase, you are eager to receive your order as soon as possible. Therefore we aim to deliver your order within 2-3 working days (92% success rate), but please allow up to 5 working days. Applicable to the UK Mainland Only.
Delivery Cost:
We have a standard delivery rate of £4.95 (this includes packing and processing) for UK Mainland addresses. This rate is applied to each order as a whole and not per item: so if you order a number of items from us in the same session you only pay one delivery charge.
Free Delivery:
Periodically we offer free delivery on certain items this will be highlighted within the product details. Applicable to the UK Mainland Only.
Delivery Service:
Shipping is usually via Royal Mail or DHL and deliveries are made Monday-Friday 8.30am - 5.30pm. We reserve the right to use any third party delivery services at any time we deem necessary.
International Orders:
At this time we only accept orders from within the UK.
30 Day Money Back Guarantee:
You can return goods you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange.
The costs of returning goods to us shall be borne by you.
Upon receipt of the goods we will give you a full refund of the amount
paid or an exchange credit as required.
The rights to return the goods to us will not apply in the event that
the product has been used
If the goods are incorrect or damaged on delivery we will meet the cost
of return (but we ask that you allow us to nominate the carrier).
Depending on the weight and value of the goods we may ask you to return
the goods via Royal Mail or other Courier Company in which case we will
reimburse your costs upon receipt of the goods. Please ensure that the
goods are suitably packaged to prevent damage in transit.
We will also replace or exchange any such goods; or refund you for the
price paid including delivery charges. In all other circumstances we
will exchange the goods or refund you the amount paid (excluding
delivery charges) only.
We will not be liable to you for any loss of profits, administrative
inconvenience, disappointment, indirect or consequential loss or damage
arising out of any problem in relation to the goods and we shall have no
liability to pay any money to you by way of compensation other than any
refund we make under these conditions.
This policy is in addition to any statutory rights you may have as a
consumer.
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